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 Our Practice Commitment
We at Tindale Family Practice are committed to providing high quality care to you and your family. All doctors at the practice own the practice and are trained in the broad range of problems dealt with in general practice along with accident and casualty styled medicine.
We believe your health is best managed by continuous care form the same source, rather than taking your care to different practitioners. All doctors carry our regular education and training to keep abreast with up to date changes in the medical field.
All medical reception and registered nursing staff have continuing education and training this Practice has achieved and maintained a set of Standards which have been set by the Medical Profession. The Royal College of General Practitioners (RACGP) sets these Standards and assessment of the Practice operation occurs every three years. |
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| The practice now covers its after hours care to its regular patients of the practice and who live within the local area. If you require a telephone consultation with a Doctor from the Practice in the unsociable hours, contact the practice on (02) 4729 5100 where you will be provided with contact information. The Practice reserves the right to charge a unsociable hours visit fee of $200.00
House calls during consulting hours of the practice can be arranged by contacting our reception staff in the first instance. |
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| The Practice now provides a partial appointment system. Patients who wish to pay a standard consultation fee on the day. The standard consultation fee ranges between $50.00 and $60.00 depending upon the Doctor. (EFTPOS available) Each Doctor has put aside one session per week for appointments;
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Gary Chong |
Thursday |
8am to 12noon |
| David Chow |
Tuesday |
8am to 12noon |
| Janet Cromb |
Wednesday |
9am to 1pm |
| Ulysses Crosson |
Thursday |
9.30am to 1.30pm |
| Anthony Fong |
Tuesday |
12noon to 4pm |
| Lilian Popovic |
Friday |
8am to 12noon |
| Arun Reddy |
Wednesday |
2pm to 6pm |
| Steven Wong |
Tuesday |
8.30am to 12.30pm | Catherine Bailey Tuesday 9am to 1pm |
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| For continuity of medical treatment we encourage you to see the same doctor. You may request to see the doctor of your choice. Please advise medical staff if other members of the family need to consult the doctor at the same time as this allows the relevant files to be available to the doctor to deal with each matter.
If you feel you need a longer consultation time with the doctor please feel free to advise the reception staff. As we do not run a formal appointment system the consulting doctor will spend as much time with you as needed. |
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| The Practice has set aside one session per week for each Doctor for patients to be able to make a specific appointment. For this service a standard consultation fee of $52.00 is payable. A rebate by Medicare of $31.45 is paid to you by Medicare. The practice accepts EFTPOS, credit cards and cash. This service is proving very popular for busy people. The Doctors standard booking sessions are detailed below;
| Gary Chong |
Thursday |
8am to 12 noon |
| David Chow |
Tuesday |
8am to 12 noon |
| Janet Cromb |
Wednesday |
9am to 1pm |
| Ulysses Crosson |
Thursday |
9.30am to 1.30pm |
| Anthony Fong |
Tuesday |
12noon to 3pm |
| Lilian Popovic |
Friday |
9am to 1pm |
| Arun Reddy |
Wednesday |
2pm to 6pm |
| Steven Wong |
Tuesday |
8.30am to 12.30pm | |
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| The practice is primarily a BULK BILLING practice. For all general consultations, patients will be charged either through Medicare or Veterans Affairs. If you are not registered with Medicare a fee equivalent to the Schedule Fee will be charged.
Workers Compensation will be billed to your employer at the current AMA Rates. Copies of these fees are available on request from the receptionist. |
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| We hope that you understand that delays sometimes occur due to unforeseen circumstances beyond our control. At all times we will endeavour to make your wait as short as possible.
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| This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 |
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| The Practice will no longer be able to provide you results of your pathology tests over the telephone.
The new procedure is that, to obtain the outcome of your results you are required to return to the practice to see the doctor who initiated the pathology request.
The Doctors have initiated this change in protocol, as it is beleived that better management of your health will be achieved. |
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| We are constantly striving to improve the quality and standard of service to our patients. We value your input and any suggestion you may have that could assist us in enhancing our service.
If you have any suggestions, please do not hesitate in using the suggestion box or speak to our Practice Manager, Gary Smith.
Smoking is prohibited on the premises |
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| Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized personnel. A more detailed copy of our policy is available from the pamphlet information stand at the rear of the building, from the reception desk or by asking your medical practitioner.
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| If you are grieved by any decision with respect to the Privacy Policy of the Practice or the Access to Medical Records Policy, please contact the Office of the Federal Privacy Commissioner - 1300363992
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| The practice operates a patient reminder system for a range of services. You may wish to enrol in this reminder system, if so, please speak to your doctor.
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| In the interest of Privacy, Doctors will now no longer be taking phone calls during consultations.In most cases the reception staff or registered nursing staff may be able to assist you. Messages may be left to the attention of the doctor and will be dealt with as soon as practicable. |
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"After Hours" and Home Visits Coverage
